You can return or exchange any item for a refund within 14 days of receiving it. All that we ask is that items are in their original condition, Packaging, and with the tags attached.It can take upto 10 working days for our team to inspect, process, and refund your return & some banks may take 3-5 working days to show the refund in your account. Please inform us within 7 days if there is a problem with your order.
That's easy! You can find all of the information and our return address to make a hassle-free return within your parcel.
If you have lost your invoice, please enclose a note with your return, including your order number and name. Which can be found on the emails we send.
Please be careful when trying on your items. We cannot refund items that are marked with tans, makeup or creams or Items that smell of laundry detergent, Body-odour, or perfume. All postage costs are non-refundable.
If there is an issue with your order or your goods, please let our Customer team know as soon as possible!
We recommend sending your parcel back using a recorded service, so you can track it's journey back to the team.
We recommend you obtain and keep a copy of your tracking number and recipt when returning items to us. In the instance that your return gets lost on route to us, This information will be required to allow you to claim from the courier you used.
*Please note Orders and or items with free delivery - which are returned due to preference will incur a £3 service charge which will be reduced from you refund. This is to cover the postage charge we receive from the couriers,